Privacy Policy

This Privacy Notice was published on July 27, 2018. It takes effect July 28, 2018.

Our customer privacy is important to both us and you. This Privacy Policy is our way of explaining how we collect your information, why we do it and how what we use it for.

For our website www.bigliving.co.uk (the "Site") in the UK, and for information otherwise collected under this Privacy Policy is the data controller that is responsible for your privacy. BigLiving Limited is located at SK Building, Birchall Street, Birmingham, B12 0RP

SCOPE OF APPLICATION

This Privacy Policy applies to your use of the Site. If you visit another website, the privacy policy of that website will apply. Please review that website's privacy policy to understand how that website operator processes your information.

This Privacy Policy also applies to the information you provide to us after being presented with or directed to this Privacy Policy. This could be, for example, when you share your information with our call centre representatives or send us a letter via post.

tHE INFORMATION WE COLLECT & HOW WE USE IT

There are three general categories of information we collect: (1) Information you give to us; (2) Information we automatically collect from your use of the Site (3) Information we collect from third parties.

We use your information in several different ways. What we do with your information depends on when we collect it and what we collect. We may anonymise your information for any purpose permitted by applicable laws.

Information you give to us

  • Your name and contact details (such as your email address, mailing address, phone number and password)

  • Additional profile information (such as date of birth, gender, location and preferred language)

  • Your payment information (such as your credit/debit card number, security/CVV code, and expiration date)

  • Your communications and contact history with us (such service call recordings, chat and instant messages, or communications with our social media channels)

  • Other information (such as product reviews, forum posts, survey responses, participation in promotions, and other user-generated content)

 

 

How we use information you give to us

Why we collect it

Registration

We need your name and contact details to create your account. This information is necessary for the adequate performance of certain services and offerings on the Site, and to fulfill our contract with you when you place an order.

Accept payment, fulfill orders, provide refunds

We use your name and contact details to fulfill our contract with you and deliver your orders, and we use your payment information to process payments and comply with applicable law.

Sending you account information

We need your name and contact details to deliver important account information to you, such as order confirmations and notices, changes to account settings, and notices about the Site, or the terms and policies that apply to them.

To offer an improved user experience

We use your communications and contact history with us, as well as other information such as additional profile information, to operate, protect, improve and optimise the Site and to personalise and customise your experience. We have a legitimate interest in improving the Site, as well as user experience.

Analytics, training and quality assurance

We may use information you provide to us to train our staff, improve our services, and perform other internal analytics and performance monitoring. This processing can be pursuant to your consent or pursuant to our legitimate interest in detecting and preventing fraud and improving our services and offerings.

Communication, marketing and advertising

We may use information you provide to us to deliver and personalise our communications with you, or to administer referral programs, rewards, surveys, sweepstakes, contests or other promotional activities. This processing can be pursuant to your consent or pursuant to our legitimate interest in undertaking marketing activities to offer you products or services that may be of interest.

Information we automatically collect from your use of the Site

  • Purchase history and saved items (such as what you bought and what you've placed in your cart or saved items)

  • Log data and device information (such as details about how you've used the Site IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, location data and page/product views or clicks)

  • Geo-location information (such as IP address, browser information or mobile GPS information)

  • Cookies and similar technologies (such as web beacons, pixels, and mobile identifiers)

How we use information we automatically collect

Why we collect it

To provide customer service and process returns

We use your saved products to help you make a purchase, and we use your purchase history to uphold our contract with you and ensure that you've had a great customer experience.

To offer an improved user experience

We use your log data and device information to operate, protect, improve and optimise the Site and to personalise and customise your experience. We have a legitimate interest in improving the Site as well as user experience.

To create and maintain a secure environment

We have a legitimate interest in protecting the Site, to comply with applicable law and to measure the adequate performance of our contract with you.

Analytics, training and quality assurance

We may use automatically collected information to train our staff and perform internal analytics and performance monitoring. We have a legitimate interest in detecting and preventing fraud and improving our services and offerings.

Communication, marketing and advertising

We may use automatically collected information such as cookies and similar technologies to provide the most relevant advertising to you. This processing can be pursuant to your consent or pursuant to our legitimate interest in undertaking marketing activities to offer you products or services that may be of interest.

Information we collect from third parties, such as third-party services (such as if you link, connect, or login to the Site with your Google, Facebook, Instagram or Twitter accounts) or other sources (such as your contacts or brands we partner with)

  • Your name and contact details (such as your email address, mailing address, phone number and password)

  • Social media handles (such as your Twitter or Instagram handle)

  • Other information (such as demographic data, fraud detection information and information about you and your activities, experiences and interactions on and off the Site)

How we use information from third parties

Why we collect it

Registration and profile

We will use information from third party services if you register with us using another service, such as Facebook. Connecting to third-party applications or services is optional. If you create your account by connecting through another service, we will collect public information from that connected account to help complete your profile.

Communication, marketing and advertising

We may use information we collect or receive from third parties to deliver and personalise our communications with you, or to administer referral programs, rewards, surveys, sweepstakes, contests or other promotional activities. This processing can be pursuant to your consent or pursuant to our legitimate interest in undertaking marketing activities to offer you products or services that may be of interest.

Non-member referrals

We may obtain your information from a friend or other contact who wants to invite you to use the Site. We will use your information to facilitate your invitation and administer our referral program.

To create and maintain a secure environment

We may obtain your information from third party service providers and/or partners (e.g. identity verification services) and combine it with information we have about you for fraud prevention and risk assessment efforts. We have a legitimate interest in detecting and preventing fraud and improving our services and offerings.

WHEN WE SHARE YOUR INFORMATION

We share your information with the following categories of recipients as an essential part of being able to provide the Site, and related services, including customer service, to you:

  • Companies and individuals that help us deliver our products to you, such as suppliers, payment service providers, logistics professionals, and delivery and freight companies.

  • Professional service providers who help us run our business, such as marketing companies, software vendors, consultants, and advertising partners.

  • Companies approved by you, such as social media sites (if you choose to link your accounts to us) and payment processors if you choose to use their payment service.

  • Government and law enforcement agencies, to (i) comply with a legal process, order, or other legal or regulatory requirement; (ii) enforce our Terms of Use or other policies; or (iii) pursue available legal remedies or defend legal claims.

We share your information with third parties only as described in this Privacy Policy, with your consent, and as disclosed at the time we collect your information. We may anonymise your information and share such anonymised information with third parties for any purpose permitted by applicable laws.

BRAND PARTNERS

"Brand Partners" are third parties that we partner with who offer products or services that may be useful or of interest to you. Our Brand Partners are carefully selected reputable organisations whose privacy policies we believe are consistent with ours. Such organisations may include other retailers and magazine publishers.

You have a choice whether to allow us to share your information with our Brand Partners for their own direct marketing purposes when you create an account. You can always opt out of our sharing of your information with our Brand Partners by sending us an email at [email protected].

OUR COOKIE POLICY

We use cookies when you visit our Site to analyse the web traffic, to optimise the performance and content of the website and to promote trust and security. Cookies are small text files that are stored by your Internet browser on your computer. While our cookies may change from time to time, we generally use the following types of cookies:

  • Functionality cookies, which allow you to navigate the site and use our features.

  • Analytics cookies, which allow us to measure, analyse and understand how our customers use the Site, and to identify ways to improve both its functionality and your shopping experience. For example:

  • We use Google Analytics to help us evaluate your use of the Site, to compile reports on website activity, and to provide other services related to website activity and internet usage. The information generated by the Google Analytics cookies is usually transmitted to a Google server in the USA and stored there. However, due to the activation of IP anonymization on this Site, your IP address will be shortened by Google prior to transferring it to the USA. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. You can prevent Google's collection of your information through the Google Analytics cookies by downloading and installing available browser plug-ins, for example the browser add-on for disabling Google Analytics.

  • Customer preference cookies, which help us remember your preferences (like your language or location) and make your experience more personalised to you.

  • Targeting or advertising cookies, which allow us to deliver digital ads relevant to you. These types of cookies also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns. We use cookies to help us identify and retarget users who have already taken an interest in our products both on our Site and on third party websites. For example, we use proprietary technology to specifically target users by creating advertising material based on the users' previous behaviour. To disable interest-based ads.

You can prevent the use of cookies by changing the settings in your web browser so that (i) it does not accept new cookies, (ii) it informs you about new cookies, or (iii) it deletes all already received cookies. By deleting or disabling future cookies, your user experience may be affected, and you might not be able to take advantage of certain functions of our Site.

We also use web beacons (or "web bugs" or "clear GIFs") to help us identify your computer and evaluate user behaviour, such as reactions to promotions. Web beacons are small GIF files that can be hidden in other graphics, emails, or similar. The information collected by web beacons cannot be used to identify you and are not associated with information on your computer or database. To prevent web bugs on our site, you can use tools such as AdBlock Plus. To prevent web bugs in emails, please set your mail program so that no HTML is displayed in messages. Web bugs are also prevented if you read your e-mail offline.

MARKETING AND BEHAVIORAL ADVERTISING

If you provided your consent, we will send you marketing communications and materials by email and post to keep you informed of new products, promotions, and other information we think may be of interest to you. You can stop receiving marketing messages from us at any time through your preferences by contacting us at bigliving.co.uk. To stop direct marketing messages, you can also click on the "unsubscribe" link in any marketing email you receive from us. Once you do this, we will update your profile to ensure that you do not receive further marketing messages from us. Please note that it may take up to 48 hours to process your request and update our systems. Note that if you request that we stop sending you marketing messages, we will not stop sending you administrative and services communications (such as order updates and other important or transactional information).

Please note that if you use more than one name or email address when communicating with BigLiving or using the Site, you may continue to receive communications from us to any name or email address not specified in your opt-out request.

We also engage in online behavioural advertising to enhance your experience and show you products that might interest you. Like many companies, we and our advertising partners display tailored interest-based advertising using information you make available to us when you interact with our sites, content, or services. Interest-based ads, also sometimes referred to as personalised or targeted ads, are displayed to you based on information from activities such as searching or purchasing on the Site, visiting sites that contain our content or ads, interacting with our tools, or using our payment services. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook's Custom Audience service.

We offer you choices about receiving interest-based ads from us. You can also opt-out of receiving some third-party interest-based ads, or learn more about behavioural advertising, by visiting www.youronlinechoices.eu. Please note that if you opt out of behavioural advertising, you will still see advertisements - they will just not be tailored to your interests. Also note that deleting browser cookies can remove the cookie preferences you have made, so you may need to opt-out again in the future.

BLOGS, REVIEWS AND FORUMS

The Site also may from time to time offer publicly-accessible blogs, reviews or forums. Any information you provide in these areas may be read, collected and used by others who access them. To request removal of your information from blogs, customer reviews or forums. Please note that in some cases we may be unable to remove your information.

SOCIAL MEDIA PLUGINS

The Site use social plugins, which allow you to interact with us through your Facebook, Instagram, Twitter, and other social media accounts. If you visit a page of our Site that contains such a plugin, your browser establishes a direct connection to that social media's webservers. The content of the plugin is transmitted by the social media site directly to your browser and incorporated by the social media site into the Site. By integrating the plugins, the social media site receives the information that your browser has accessed the corresponding page of our Site, even if you do not have an account or are currently not logged in to your account. We have no control over the extent and use of information that the social media site collects using this plugin.

If you interact with a social media plugin by, for example, clicking a "Like" button or leaving a comment, the corresponding information is also transmitted directly to the social media server and stored there. Depending on your settings, the information will also be posted on the social media site and displayed to your contacts or friends on the social media site. The social media site may use this information for the purpose of advertising, market research and tailor-made pages.

To understand what information social media sites, collect when you interact with their plug-ins, please review their privacy policies. You may also have the option to change your settings in the social media site to prevent the collection of your information.

OUR SECURITY MEASURES

We use appropriate technical and organisational safeguards to protect your information from unauthorised use, disclosure, and loss. Data transmitted to BigLiving is encrypted using Transport Layer Security (TLS). We use a PCI compliant secure credit card processor and do not save your full credit card number on our information systems while placing an order. If you have questions about the security of your information, please contact us at [email protected]

We encourage you to protect your password and your computer to prevent unauthorised access to your account. Remember to sign out of your account and close your browser window if you are using a shared computer in a public place such as a library or an Internet cafe.

KEEPING YOUR INFORMATION

We will keep your information for as long as you have an account or as long as we need it to fulfill the purpose for which it was collected or disclosed to you at the time of collection. We may also keep some of your information as required to meet legal or regulatory requirements, resolve disputes, prevent fraud or abuse, enforce our Terms of Use, or for other legitimate business purposes (so long as keeping it for such purposes does not infringe upon your privacy rights).

When we no longer have a need to keep your information, we will either delete it from our systems or anonymize it so that it no longer identifies you.

YOUR RIGHTS AND CHOICES

You have the following rights related to the information that we maintain about you:

  • The right to be informed about how your information is used. This is the reason we provide this Privacy Policy to you.

  • The right to access the information we hold about you.

  • The right to request the correction of inaccurate information we hold about you. You can correct some of this information in your account settings.

  • In some circumstances, the right to request that we delete your information, or stop processing it or collecting it.

  • The right to stop direct marketing messages. You also have the right to withdraw your consent for other processing activities for which you have given us your consent.

  • The right to request that we transfer your information either to you or a third party.

  • The right to complain to your data protection regulator.

TRANSFERS OUTSIDE OF EUROPE

BigLiving is headquartered in the UK.

BigLiving Ltd is a data controller and has committed to complying with this Privacy Policy and European privacy laws with regard to information transferred from Europe.

THIRD PARTY LINKS

We may provide links to third-party websites that we do not own or control. We are not responsible for the information collection practices of these third-party websites and do not endorse such practices. We encourage you to review and understand the privacy practices of third-party websites before providing any information to or through them.

CHILDREN'S PRIVACY

The Site is not directed to children under the age of 16, and we do not knowingly collect information from children under 16. If we learn that we have collected information from a child under 16, we will take steps to obtain the consent of that child's parent or guardian prior to processing that child's information any further. If we don’t obtain the parent or guardian's consent, we will delete the child's information from our systems.

CHANGES TO THIS PRIVACY NOTICE

We may change this Privacy Policy from time to time to reflect new ways that we process your information. If we make significant changes that affect your information, we will provide you notice of such changes through the Site, by email, or some other means of contact. This notice will give you an opportunity to review the changes before we use your information in these different ways.

HOW TO CONTACT US / DATA PROTECTION OFFICER

We always want to hear from our customers - especially with your questions, comments or concerns about our privacy practices. Please don't hesitate to contact our us by sending us an email at [email protected] or writing us at:

 

BigLiving

Birchall Street

Birmingham

B12 0RP

Terms and Conditions of Use

The following terms govern the use of one or more of the following websites by you: bigliving.co.uk and allmodern.co.uk (any one being the "Site"). Terms which are specific to the use of any one Site are set out at the end of these terms and comprise part of them and are incorporated into them.

PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMER CAREFULLY BEFORE USING THIS SITE. By using this Site, you agree to the following terms of use (the "Terms of Use") and our privacy policy. If you do not agree to these terms, you may not use this Site. BigLiving Ltd ("BigLiving", "we" or "us") reserves the right, at any time, to modify, alter, or update these Terms of Use from time to time. By accepting our terms of use, you agree to be bound by such modifications, alterations, or updates.

General
The information contained in this Site, including but not limited to the rules that govern the use of the Site, may be subject to change. Your use of the Site following any such change constitutes your agreement to follow and be bound by the rules, as changed. Your confirmation of acceptance will be sought in respect of any changes which substantially affect your position under these terms.

Copyright
All Site design, text, graphics, and the selection and arrangement thereof are BigLiving Ltd, all rights reserved, or in the case of product material, all text and graphics are Copyright protected by the original owner, all rights reserved. Permission is granted to you to copy electronically and to print in hard copy portions of this Site for the sole purpose of using this Site as an information resource (or of ordering goods or services and using this site as a shopping resource). Any other use of materials on this Site-including reproduction for purposes other than noted above, modification, distribution, or reproduction-without the prior written permission of BigLiving is strictly prohibited.

Trademarks
The bigliving.co.uk Site and bigliving.co.uk mark and logo are service marks of BigLiving Ltd. All other trademarks, product names and company names or logos cited herein or on the Site are the property of their respective owners.

Order Acceptance
If we accept your order, we will send you a confirmation of this by email. The receipt of an email order confirmation by you constitutes our acceptance of an order and the conclusion of a contract between us to sell the goods you have ordered, subject to these terms. Whereas, following such acceptance, BigLiving will always seek to meet the requirements of your order, there may be circumstances following confirmation where we are unable to ship products due to unavailability (of which we were not aware at the time of confirmation of the order). If that is the case, we will notify you as soon as possible and will refund the money for the unavailable products back onto your card or into your account. If the payment process has not begun at that time, the money for such products will not be taken out of your account or from your card. BigLiving’s acceptance is therefore subject to the availability of products following the receipt of the confirmation email by you. Equally, while BigLiving tries not to make any errors on its website and to ensure that its descriptions, details and dimensions of its products, its prices and other information about BigLiving or its products, are accurate and up to date, errors can occur. If we identify an error that materially impacts your confirmed order, we will notify you as soon as possible and will provide you with the option of cancelling your order in full or the part(s) of your order affected by the misinformation. If you make such a cancellation, the money for the cancelled part of your order will be refunded to your account or onto your card (or will not be taken at all if the payment process has not begun at that time). This in no way restricts or limits your ability to return the goods in line with our returns policy. Certain orders may constitute improper use of our Site and BigLiving reserves the right, at its sole discretion, to refuse or cancel any order for any reason. Payment will not be taken, or will be refunded, for any refused orders. Your account, may also be restricted or terminated for any reason, at BigLiving’s discretion, that you have breached these Terms of Use or any other policy or terms of use relating to the Site or if you have otherwise misused the Site. Verification of certain information may be required prior to the acceptance of any order. An order may not be accepted if such information is not forthcoming from you following such a request. Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered, and BigLiving reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).

Links to Other Web Sites
BigLiving makes no claim or representation, and accepts no responsibility, regarding the quality, nature, or reliability of the sites accessible by hyperlinks from this Site, or web sites linking to this Site.

Warranties and Disclaimers
BigLiving intends for the information and data contained in the Site or provided via other channels, including but not limited to phone and email, to be accurate and reliable, however, since the information and data have been compiled from a variety of sources, it is provided "AS IS." You expressly agree that your use of this site is at your sole risk. BigLiving, SOLELY TO THE EXTENT THAT ANY SUCH WARRANTIES CAN BE EXCLUDED IN ACCORDANCE WITH APPLICABLE LAW, EXPRESSLY DISCLAIMS ALL WARRANTIES AND/OR CONDITIONS, EXPRESS OR IMPLIED, AS TO ANY MATTER WHATSOEVER RELATING TO OR REFERENCED BY THE THIS SITE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY OR SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

Limitation of Liability
IN NO EVENT SHALL BIGLIVING OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, DISTRIBUTORS, AFFILIATES OR THIRD PARTIES PROVIDING INFORMATION ON THIS SITE OR VIA OTHER CHANNELS, INCLUDING BUT NOT LIMITED TO PHONE AND EMAIL, BE LIABLE TO ANY USER OF THE SITE OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA OR LOSS OF USE) ARISING OUT OF THE USE OR INABILITY TO USE THE SITE OR ANY INFORMATION CONTAINED THEREON, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, OR OTHERWISE, EVEN IF BigLiving HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES, EXCEPT WHERE LIABILITY CANNOT BE EXCLUDED IN ACCORDANCE WITH APPLICABLE LAW.

You hereby acknowledge that the preceding paragraph shall apply to all content, merchandise and services available from BigLiving through the Site or other channels.

The Site is operated by BigLiving from its offices in Birmingham, UK. These terms and any non-contractual obligations arising from them or in relation to them shall be governed and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over all contractual and non-contractual disputes arising out of or in relation to these terms.

BigLiving makes no representation that the information in the Site is appropriate or available for use in other locations, and access to the Site from territories where the content of the Site may be illegal is prohibited. Those who choose to access the Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.

Use of this site constitutes acceptance of our Terms of Use. Copyright 2015 - 2018 by BigLiving Ltd. All rights reserved.

If you have any issue regarding a product or service you have bought from us, you can seek to settle the dispute out-of-court through an Alternative Dispute Resolution or Online Dispute Resolution (ADR / ODR) procedure. These procedures are an alternative to resolving disputes by arbitration or before a court and as such they are called Alternative Dispute Resolution (ADR). When they are carried out online, they are called Online Dispute Resolution (ODR).

Resolving disputes through ADR/ODR, in general, is easier, faster and less expensive than resolving disputes before a court. Under the EU-wide ODR Regulation, the European Commission has established a European Online Dispute Resolution platform (ODR platform). The ODR platform is a web-based platform that is specifically designed to help consumers who have bought goods or services online and subsequently have a problem with that online purchase. It allows you to submit your contractual dispute and conduct the ADR procedure online and in any of the 23 official languages of the European Union.