BigLiving wants you to be as happy as possible with your shopping experience, but we all know that sometimes things don’t always go as planned. As a result, we have a customer friendly returns policy to help you answer any questions you may have.
Any damage or faults that you find must be reported to the BigLiving team within 24 hours, and we will arrange to replace the item.
If you find that you no longer want or need a particular product, this product must be returned within 14 days of delivery for a full refund excluding any delivery costs incurred by BigLiving.
If the products are unwanted or unsuitable, they must be returned at the customer’s expense.
Refunds and exchanges will be subject to the condition all products are returned to us. That is, unused, labels and tags intact, and in its original packaging. A full refund may not be given if the item is not able to be resold as new. The customer is responsible for the return of the item or items.
Subject to all goods being returned to BigLiving in the condition they were dispatched, a refund will be issued, or an exchange of goods can be arraigned.
Please ensure that when dispatching goods to BigLiving, the original packaging is used and is well secured and insure that the reason for the return is included, along with the customer’s name and address.
Then send it to:
If you're pondering whether or not you should return of your product because you're having trouble setting it up or assembling your new item, please feel free to get in touch, and we will be more than happy to give you the helping hand you need.
If you find that upon arrival, your item is damaged or faulty, please feel free to get in touch with us and our team would be more than happy to help.
Terms & conditions
The 14-day money back guarantee does not affect your statutory rights, specifically, it does not affect the rights you have to request the return of goods under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations.
Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations you, as our customer, have the right to cancel your order for any item bought on this website in exchange for a full refund. This doesn't apply to:
• Goods made to the customer's specification or are clearly personalized.
• Goods which are liable to deteriorate or expire rapidly.
• Goods that become mixed inseparably (according to their nature) with other items after delivery.
Please ensure that you take reasonable care of the goods, we have the right to deduct an amount from the refund we issue to reflect any depreciation in the value of the goods in question, assuming the depreciation is as a result of unnecessary handling of the goods by you.
Please make it clear when you do cancel an order that you are canceling the order under terms of the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
(For security and training purposes, telephone calls to and from Customer service centres may be recorded or monitored).